How to complain
Please tell us first, so we can try to put things right. Write to Sarah Merrow, Partner, at hello@merrowvale.example or 14 Chapel Row, Guildford, Surrey GU1 3XX, or call 01632 960 418.
What we'll do
- Acknowledge your complaint within 3 working days.
- Investigate and send our full response within 8 weeks, and usually much sooner.
The Legal Ombudsman
If you're unhappy with our response, or 8 weeks have passed, you can ask the Legal Ombudsman to look at your complaint. You normally need to contact them within 6 months of our final response, and within 1 year of the problem or of when you should have known about it.
Legal Ombudsman, PO Box 6167, Slough SL1 0EH. 0300 555 0333. legalombudsman.org.uk
The Solicitors Regulation Authority
If you think we've behaved dishonestly or unfairly, you can raise it with the SRA at sra.org.uk.
Last updated 18 October 2026.